Clock Questions and Answers
Click to download a PDF (Adobe Acrobat) file with these instructions.
For tide clock setting instructions, please see here.
All of my clocks are guaranteed to run trouble free for many years. If you're having a problem, try the suggestions below and by all means get in touch. I'm happy to help.
Always call or email before returning any clock. Many issues
can be "fixed" long-distance.
- Never lay a clock face down! This can break the mechanism.
- Use the right hardware. Hang on a nail or screw not a picture hook. For heavier clocks, be sure
to sink the nail or screw into a stud, not drywall.
- Use a new, strong battery. If the clock has a black plastic cover on the back, remove it to
access the battery compartment. Make sure the battery is oriented correctly. The negative (flat)
end of the battery should rest against the metal spring. A weak battery may propel the hands but
not the pendulum or sometimes vice versa. Batteries can lose power just sitting in the package,
so "new" may not mean "strong." If you're having issues, be sure try a battery you've tested…like
the one in your TV remote control.
- Set the time. Rotate the minute hand only until both hands line up at 12:00. If they don't line up
exactly, gently but firmly move them to 12:00. If this is not done, the clock will never keep
accurate time. To set the time, rotate the minute hand clockwise. The hour hand will follow by
- Attach the pendulum. Attach the hooked end of the brass pendulum rod to the black plastic
hanger on the back of the clock. If you have a clock with a double movement (2 batteries) make
sure the pendulum rod is seated in the middle of the hanger. If it is off center, the pendulum will
become unbalanced and stop swinging.
- Hang the clock and check the tilt. The nail/screw should go through the loop in the
aluminum hanger so the clock hangs securely. It should hang parallel to the wall, allowing the pendulum
to swing freely. Sometimes a very slight tilt outward at the top will help the pendulum swing more vigorously.
- Swing the pendulum. Give the pendulum a gentle push to start it swinging. Then leave it alone.
It should keep going.
- If the pendulum or hands stop moving, check for obstructions. If the hands have become loose or bent, unscrew the cap nut holding them on and remove both hands. Straighten them and then replace them: First press the hour hand firmly onto the shaft as far as it will go. Then replace the minute hand and screw the cap nut back on. If the movement has become twisted, turn it so it is oriented straight up and down on the back of the clock. Then reset the time. (See above.)
- Avoid breezes, vibrations and humidity. A light breeze from a window, fan or air conditioner
can stop a pendulum. So can shaking (earthquakes, door slams, etc.). Do not hang my clocks
outdoors or in bathrooms, as humidity can damage the finish and cause battery corrosion.
- Cleaning: All copper and nickel silver elements are coated with clear polyurethane. Simply dust
with a dry or damp cloth. Use glass cleaner if necessary. Never use metal polish or abrasive
cleaners. Stainless steel parts are not coated. Clean them with a paper towel or soft cloth and
glass cleaner. For stubborn fingerprints, try isopropyl rubbing alcohol. Multiple wipes with several
different paper towels may be necessary.
If you have any questions that aren't answered here, please let me know. Enjoy!